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Privacy Policy

OysterVPN (also referred to as “the service”, “we” in this privacy policy) is a product of Oyster Digital Solutions Ltd, based in Irelands at the address “Unit 80 Cherry Orchard Industrial Estate, Dublin, D10 NX96.” The VPN service was built to empower users to achieve privacy on the internet. The various features at the core of OysterVPN are a reflection of that commitment. We take steps to ensure that this commitment is also reflected in how we handle your data, including what data we collect.

This privacy policy details what data OysterVPN collects, how it processes and stores that data, and what data it does not collect. You must accept OysterVPN’s Privacy Policy and Terms of Service in their entirety for using its services.

What We Collect

Personal Information

OysterVPN collects and stores basic information about you when subscribing to the service. It includes:

  • Full name
  • Payment method
  • Email address 

The three types of information are necessary to maintain an account, handle renewals, and provide customer support.

Payment Merchants

OysterVPN uses third-party merchants to provide users with various payment methods and collect payments for subscriptions. Your payment information is shared with the merchant for processing the payment.

Web Analytics

We use Google Analytics to measure our website performance and track visitors and their interactions and conversions through OysterVPN’s website and app. In an effort to improve our services and the overall user experience, we collect information about users such as geographical location, device type, page interactions, and how many users converted to customers, for reporting.

App Diagnostic Data

You may choose to share anonymous diagnostic reports with OysterVPN. The diagnostic data is optional but important to improve OysterVPN and the user experience. The data is completely anonymous and does not include any personally identifiable information, such as your OysterVPN account or IP address.

Customer Support

OysterVPN provides 24/7 customer support via live chat and email address. Our support representative may ask for additional information for troubleshooting, such as device type, operating system, and app version. 

Our chat system can detect information such as your IP address, web browser, geographic location, device type, and previous history with customer support to assist you. 

We may use the information you provide to our customer support, including but not limited to device type and operating system, to collect unknown issues and share them with the development team.

What We Don’t Collect

OysterVPN takes your privacy seriously. As a VPN that provides privacy and security on the internet, we only collect the minimum information required to keep your account active and to improve OysterVPN and its services.

  • Information about timestamps, such as information about when you connect to a VPN server.
  • DNS queries and traffic destinations.
  • Information about what VPN servers and IP addresses you used

Email marketing

As a subscriber to OysterVPN, you may receive marketing emails from time to time on your registered email address. These emails are meant to announce new promotions, discounts, partnerships, and updates to existing users. You can choose to unsubscribe from the mailing list anytime.

Affiliates Policy

OysterVPN may partner with other services to offer limited-time offers to its customers. We may advertise the offers on the website or through email marketing. OysterVPN’s affiliates and their respective services are governed by their own privacy policies.

General Data Protection Regulation

The General Data Protection Regulation (GDPR) requires service providers and website owners who collect store, and process user information to ask for user content and ensure measures for protecting the data. As a citizen of the European Union, you have the rights defined under the GDPR policy.

We comply with GDPR rules to ensure your right to privacy.

California Consumer Privacy Act

OysterVPN adheres to the California Consumer Privacy Act (CCPA) to ensure the privacy and rights to the protection of data for Californians as outlined in the act.

Children’s Data

OysterVPN does not knowingly allow users under the legal age to use its services. As defined in the Terms of Service, OysterVPN must be used by users 18 years of age or above. If you are under the legal age, you have the consent of your legal guardian. Please do not use OysterVPN and any of its services if you do not meet this requirement.

Account Deletion

As a user, you can choose to delete your OysterVPN account at any time. Deleting the account is different from canceling your active subscription. You can request to delete your account through the OysterVPN app or by logging in to your account dashboard. 

Your account will enter a 30-day grace period once you confirm to delete it. You can log back in at any time to stop the process of deletion. After 30 days, your account and all information associated with it will be permanently deleted. It will also delete any active subscription and you will no longer be able to use OysterVPN.

About This Privacy Policy

OysterVPN reserves the right to change its privacy policy without prior notice. Your continued use of OysterVPN and its service shall constitute your agreement to the latest privacy policy.

Please keep checking this page for the latest privacy policy of OysterVPN.

This privacy policy was last updated on: August 11, 2022